Understanding Before Memorising

The smarter way to pass your theory test.

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Friendly, personal support from Matt

Contact Matt

Whether you have a question about the 28-Day Theory Test Course, need help accessing your purchase or want to discuss private coaching, you can contact me directly.

Course support Coaching enquiries Access problems General questions
You are contacting me directly

Email Matt Directly

Have a question about the course, need help accessing your account, or want to discuss private coaching? Send me an email and I’ll personally get back to you as soon as I can.

Email Matt Directly
Choose your enquiry

Tell me what you need help with

Choose the most relevant option below. It will open an email with a helpful subject line and a few prompts so I can respond more quickly.

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Course Access or Technical Support

Choose this if you have purchased the course but cannot log in, locate your lessons or access your learning materials.

  • Login or password problems
  • Missing course access
  • Videos or downloads not appearing
  • Payment completed but access not received
Request Course Support
1:1

Private Coaching Enquiry

Contact me if you are considering a private online theory test coaching session and want to check whether it is suitable for you.

  • Help after a previous test failure
  • Hazard perception difficulties
  • Anxiety or low confidence
  • Dyslexia, ADHD or learning difficulties
Ask Matt About Coaching
£

Order or Payment Question

Choose this for questions about an order, payment, checkout issue or the product you have purchased.

  • Order confirmation questions
  • Payment or checkout problems
  • Duplicate payments
  • Questions about a recent purchase
Ask About an Order
✉

General Enquiry

For anything else relating to Driving Theory Test Coach, my content, the website or a potential collaboration.

  • Questions about DTTC
  • Business or partnership enquiries
  • Feedback and suggestions
  • Anything not covered above
Send Matt a Message
What happens next?

You are contacting a real person

Driving Theory Test Coach is personally run by me, Matt Wallace. Your message will not disappear into a large anonymous support system or be handled by someone who does not know the course.

1

Send me your message

Include as much useful information as possible, especially your order email or order number where relevant.

2

I will review it personally

I will check the information you have provided and look at your account or order where necessary.

3

You will receive a personal reply

I aim to respond within two working days, although many enquiries will be answered sooner.

You may not need to wait

Find the right support now

These pages may answer your question or help you choose your next step.

28-Day Theory Course

Follow a structured revision plan with clear video explanations and supporting resources.

Explore the course →

Private Coaching

Get personal online help from me with the parts of the theory test you find most difficult.

View private coaching →

Theory Test Help Centre

Read free guidance covering the Highway Code, hazard perception and common revision problems.

Visit the help centre →
Contact questions

Before you send your message

How quickly will Matt reply?
I aim to respond within two working days. Messages received during weekends or bank holidays may take a little longer.
What information should I include?
Explain what has happened and what help you need. For an order or access problem, include the email used at checkout and your order number if you have it.
Can Matt help me revise by email?
I can answer questions about the course and support available. Detailed personal teaching is provided through private online coaching rather than through a long email exchange.
Can a parent or carer contact Matt?
Yes. Parents, carers and other people supporting a learner are welcome to contact me, particularly when discussing the type of support that may be most suitable.
Can Matt guarantee that I will pass?
No genuine coach or course can guarantee a pass. I can provide clear guidance, structure and support, but learners must still complete the revision and preparation themselves.

Still need some help?

Send me a message and tell me what is causing the problem. I will point you towards the most appropriate next step.

Email Matt Directly